Complaints

We want you to be happy with your rental but we know that sometimes things go wrong. We take customer service seriously and commit to dealing with complaints fairly and thoroughly.

If you want to complain about a recent car rental you can contact us in the following ways:

e-mail: customerservice@budget.fi

We are a member of the European Car Rental Conciliation Service (ECRCS). The ECRCS independently reviews disputes with no additional cost to you. If you make a complaint and are unhappy with our response you can ask us to refer your dispute to the ECRCS.