Coronavirus: Latest advice
Last updated: 23/03/20
The safety of our customers and staff is of paramount importance to us, and we are closely monitoring the news, information, advice and guidance from the World Health Organisation regarding the spread of the Coronavirus.
If you have any further questions regarding a past or future booking, please contact our customer services team +358 10 436 2300 (08:00 - 16:00, mon - fri)
What should I do if I have already made a booking, but it’s impacted by the Coronavirus?
We are taking a number of measures to support our customers as much as possible during this time. If you have already made a booking, but it is impacted by the restrictions due to the Coronavirus, this booking can be cancelled as outlined below:
- Cancellation fees for any Pay Later customers impacted by Coronavirus-related travel bans, will be waivered
- Cancellation fees for any Pre-Pay rental customers impacted by Coronavirus-related travel bans, will be waivered
For any customers who have booked through a third-party broker, please contact that broker directly for further guidance should your travel be disrupted.
What about bookings not directly impacted by Coronavirus restrictions?
For increased flexibility on all bookings, you can change or cancel, without fees, any reservations in Europe for rentals due to start before 1st May.
For bookings which start after this time, there will not be any penalties for changes made up to 72 hours before the start of your rental.
Are all your rental stations in Finland open?
Yes, almost all our rental stations are open in the country, and fully operational for online or walk-in reservations currently. If the situation causes changes in your booking, you will be contacted by the team to make suitable arrangements.
Is Budget taking any additional precautions to help reduce the spread of the Coronavirus?
We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.
To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available. We enhanced the techniques used to clean our vehicles after each rental.
We advise all our customers to keep updated on the latest developments from the World Health Organisation and the UK’s Foreign & Commonwealth Office.